We’re Hiring! Become a Vendor & Catalog Manager at Incentive Solutions!

by: Nichole Gunn September 16, 2020

The Vendor & Catalog Manager will focus on maintaining vendor relationships and leveraging those relationships for the purpose of resolving customer issues and maintaining catalog functionality and experience.

This is a full-time, in-office position in Atlanta, GA.  We have implemented COVID Safety Guidelines to ensure the safety of our employees.

Specific Tasks/Responsibilities

  • Redemption Process

    • The Vendor & Catalog Manager will be fully trained in the tasks and functions of the Merchandise Redemption Specialists (MRS)
    • Work alongside the MRS team to assist with related tasks during times of unexpected understaffing and/or high-volume workload
    • Act as point of contact for 1st tier escalations for MRS team on matters related to vendor services and catalog functionality
    • Escalate redemption processing and fulfillment issues and concerns to the Director of Operations as needed
  • Catalog & System Administration

    • Ensure catalog exceptions/mapping, Reward Yourself, Featured Events, and replenishment of downloadable inventory functions are maintained
    • Identify and implement opportunities for catalog updates and enhancements
    • Monitor catalog interface and product categorization to ensure positive and efficient end-user experience
    • Primary PSG operations point of contact for catalog related requests and inquiries
    • Work with Director of Operations to champion custom development LOEs required for system enhancements
    • Establish and build a cross-functional relationship with the PSG IT team
    • Ensure system access provided to new hires and clients or remove as required
    • Provide RewardTrax Administrator training to clients as needed
    • Ensure processes and operating procedures are documented and maintained
  • Vendor Relationships

      • Establish and build relationships with vendor operational and customer service contacts in order to address escalated process and product related issues
      • Monitor vendor activities and processes to proactively identify issues/trends of concern and address with vendor
      • Audit vendor activities and issues (shipping, billing, responsiveness, catalog feeds) on a monthly basis and report findings to the Director
      • Identify vendor prospects and manage on-boarding process
      • Prepare and submit collateral to vendors as needed for catalog and marketing approval
      • Primary PSG operations point of contact for vendor related requests and inquiries
      • Escalate vendor issues and concerns to Director as needed
      • Provide Director with weekly vendor updates

Other tasks as assigned. From time to time, areas of responsibility may change.

Specific Tasks/Responsibilities

  • Bachelor’s Degree in Business or similar
  • 3+ years work experience in a business environment

Specific Tasks/Responsibilities

  • Proficiency in Microsoft Office is a must
  • Ability to work in both a team environment and independently
  • Exceptional critical thinking skills and business acumen
  • A commitment to get the job done
  • Strong communication and interpersonal skills
  • Strong time management skills
  • Ability to manage multiple projects and priorities
  • Ability to adapt to change and be a change agent
  • Ability to successfully build professional relationships inside and outside the company
  • Attention to detail
  • Comfort with Ambiguity
  • A strong work ethic is a must

This position will require the candidate/employee to work full-time at our offices in Atlanta, Georgia,  while socially distanced.  We have implemented COVID Safety Guidelines to better ensure the safety of our employees.


About Nichole Gunn

Nichole Gunn is the VP of Marketing at Incentive Solutions, an Atlanta-based incentive company that delivers advanced, agile B2B customer loyalty and channel sales incentives programs.