We’re Hiring! Become a Vendor & Catalog Manager at Incentive Solutions!

by: Nichole Gunn September 16, 2020

The Vendor & Catalog Manager will focus on maintaining vendor relationships and leveraging those relationships for the purpose of resolving customer issues and maintaining catalog functionality and experience.

Specific Tasks/Responsibilities

  • Redemption Process

    • The Vendor & Catalog Manager will be fully trained in the tasks and functions of the Merchandise Redemption Specialists (MRS)
    • Work alongside the MRS team to assist with related tasks during times of unexpected understaffing and/or high-volume workload
    • Act as point of contact for 1st tier escalations for MRS team on matters related to vendor services and catalog functionality
    • Escalate redemption processing and fulfillment issues and concerns to the Director of Operations as needed
  • Catalog & System Administration

    • Ensure catalog exceptions/mapping, Reward Yourself, Featured Events, and replenishment of downloadable inventory functions are maintained
    • Identify and implement opportunities for catalog updates and enhancements
    • Monitor catalog interface and product categorization to ensure positive and efficient end-user experience
    • Primary PSG operations point of contact for catalog related requests and inquiries
    • Work with Director of Operations to champion custom development LOEs required for system enhancements
    • Establish and build a cross-functional relationship with the PSG IT team
    • Ensure system access provided to new hires and clients or remove as required
    • Provide RewardTrax Administrator training to clients as needed
    • Ensure processes and operating procedures are documented and maintained
  • Vendor Relationships

      • Establish and build relationships with vendor operational and customer service contacts in order to address escalated process and product related issues
      • Monitor vendor activities and processes to proactively identify issues/trends of concern and address with vendor
      • Audit vendor activities and issues (shipping, billing, responsiveness, catalog feeds) on a monthly basis and report findings to the Director
      • Identify vendor prospects and manage on-boarding process
      • Prepare and submit collateral to vendors as needed for catalog and marketing approval
      • Primary PSG operations point of contact for vendor related requests and inquiries
      • Escalate vendor issues and concerns to Director as needed
      • Provide Director with weekly vendor updates

Other tasks as assigned. From time to time, areas of responsibility may change.

Specific Tasks/Responsibilities

  • Bachelor’s Degree in Business or similar
  • 3+ years work experience in a business environment

Specific Tasks/Responsibilities

  • Proficiency in Microsoft Office is a must
  • Ability to work in both a team environment and independently
  • Exceptional critical thinking skills and business acumen
  • A commitment to get the job done
  • Strong communication and interpersonal skills
  • Strong time management skills
  • Ability to manage multiple projects and priorities
  • Ability to adapt to change and be a change agent
  • Ability to successfully build professional relationships inside and outside the company
  • Attention to detail
  • Comfort with Ambiguity
  • A strong work ethic is a must

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About Nichole Gunn

Nichole Gunn is the VP of Marketing at Incentive Solutions, an Atlanta-based incentive company that delivers advanced, agile B2B customer loyalty and channel sales incentives programs.