Now that the PR has hit the wire, I’m excited to announce that my longtime colleague, Mandy Freeman was promoted to an executive leadership positions with Incentive Solutions earlier in… Read More

If an employee feels stuck in their current position and sees no prospect of advancement, it can lead to a feeling of resentment toward the company and their job. In… Read More

The average U.S. employee’s tenure is only 4.6 years. When you subtract the time spent training the employee and the duration of time that an employee has mentally “checked out”… Read More

Managers are constantly seeking new ideas and methods to help them effectively recognize and reward employees for demonstrating exemplary performance. In the April Issue of Customer Service Newsletter author Dennis… Read More

It's become obvious that companies must engage and motivate employees if they want to keep them. Research shows this is especially true of younger employees from Generation Y and Z.… Read More

Are you considering a recognition points program for your business? From local Ma and Pa outfits to multinational corporations, turning a profit requires happy and productive workers. A staff member… Read More