Incentive Insider Newsletter | April 2018

by: Nichole Gunn April 23, 2018

The Best-Quarter-Ever Issue!

How is the first quarter of 2018 already over?! We’ve been so busy and excited about all of our new partnerships, when we stopped to take a breath and crunch the numbers, we realized…this quarter was our best on record! You put your trust in us to motivate your participants and that’s what motivates us to be the best incentive advisor and partner we can be. Here’s to an amazing 2018 for our growing, thriving client family!

Our clients told us how they really feel.

Whenever we’re waiting to get our Client Satisfaction Survey results, it’s like being on Dancing with the Stars, waiting to hear the judge’s scores…ugh, the suspense! The survey lets us know if we’re the incentives advisor our clients can count on, and where we could improve. What did we learn from this year’s survey?

The Basics
  • Survey response rate was 24.4%.
  • 60% of respondent's roles were in their company's Marketing department.
  • 91% of respondents were incentive program administrators or involved in their program's overall strategy.
Our Account Team
  • Clients rate their Account Team's knowledge of our incentive platform 4.75 out of 5.
  • Clients rate their Account Manager's ability to provide program recommendations 4.55 out of 5.
  • Clients give their Account Manager's inquiry responsiveness a 4.65 out of 5.
  • Clients give Senior Management's availability for consultation a 4 out of 5.
Our Incentive Program Platform
  • Clients rate our program website navigability 4.1 out of 5.
  • Clients rate the ease of using our program technology's admin tools 4.4 out of 5.
  • Client rate their reward website's success at conveying intended branding and message of the program 4.1 out of 5.
  • Clients give their reward cards a score of 4.6 out of 5 for staying on par with their marketing initiatives.
  • Clients give the merchandise reward catalog expensiveness a score of 4.2 out of 5.
  • Clients give the reward catalog merchandise quality a score of 4.1 out of 5.
  • Clients score the usefulness of the standard communication plan 3.8 out of 5.
Our Service
  • Clients rate their overall satisfaction with our company 9 out of 10.
  • Clients rate their likeliness of recommending our company to a friend or colleague 9.1 out of 10.

Check out the hottest incentive travel destinations!

Spring has sprung, meaning it's almost time for us to start embarking on the exciting incentive travel events we coordinate every year. Why do we do it? Because incentive travel is the best way to build loyalty among your top performers and customers, estimated to return $4 for ever $1 invested. Here are a few of the destinations we highly recommend.

Tahiti & Bora Bora Pleasant surprises await guests in Bora Bora where luxury meets nature. Enjoy buffet breakfasts mere inches from the ocean, and venture out to the Ecological Center to explore marine wildlife. No matter what kind of travelers tag along, Tahiti has something for everyone. We have connections with the fabulous Le Meridian, so let's talk about taking your VIP performers and customers on an incentive trip!
Switzerland Switzerland is an all-year-round destination, perfect for any incentive trip attendee. For the adventurous, visit Interlaken for an action-packed kick-bike or mountain cart ride. Or, experience Montreaux’s famous jazz festival in July. We have the hook-up with a Swiss-based event management agency and we can get you a great group travel deal to one of the most beautiful places on Earth!
Los Cabos, Mexico Experience exquisite, five-star accommodations at the all-inclusive, five-star, four-diamond Marquis Los Cabos Resort, the only Leading Hotel of the World in Los Cabos! Relax at the spa, tee off at a golf course, go deep sea fishing, or dance the night away. The choice is up to your group – you just have to get them there.

Ready to reward and motivate your participants with the experience of a lifetime? Call our Director of Travel Services, Deven Crane, at 678-514-0227.

Try some of our sales incentive wisdom on for size!

Having the best sales quarter of our company's history has us itching to share the success. Check out some of these sales incentive articles from our blog to increase revenue and motivate salespeople!

Increase Sales with DistributorsAnyone can throw up an online incentive program and hope to increase sales with distributors, but what's important is how you run it and the technology you use to meet and track sales goals.
The Best Tools for a Sales Incentive Strategy Learn more about the add-on modules on our incentive platform specially made to help you boost sales performance! Read more →
How to Measure Sales Performance Without Pulling Your Hair Out Measuring sales performance doesn’t have to be stressful. Learn more about tools that make it easier to see how sales are coming in, who is bringing in the most, and a lot more!

Star Employee of the Quarter: Ryan Horton

Horton, Here's a "Woohoo!"

Our Participant Services Manager, Ryan Horton, has proven time and time again to be an invaluable asset to Incentive Solutions. He keeps our clients' participants happy and always keeps his team motivated. "I cannot do my job without Ryan beside me," says Director of Account Management, Mandy Freeman. "He is, to quote Top Gun, the goose to my maverick. He embodies all of our company core values and focuses on great results, as seen in 100% of accomplished goals. He's consistent, checks his ego at door and would never say anything about employees he wouldn't say to their face. He’s a class-A employee and I’m very proud."   Ryan, we're so happy to call you a member of our work family! Thank you for always doing more than is expected and taking your role to the next level. Woohoo!

Hello, New Incentive Solutions Fam!

Stuart Clarke Developer Originally from New Brunswick, NJ, Stuart is a DeVry University alum with a B.S. in Computer Science. His 19-year IT career includes a broad software development background in telecommunications, broadband, wireless, and multimedia. Before joining Incentive Solutions, he worked at AT&T, where he received a U.S. patent for software he authored. His hobbies are sports shooting, youth basketball coaching and dog training. Welcome to our IT team, Stuart!Shan Mosley Copywriter Shan grew up in Atlanta, GA. After graduating from Agnes Scott College with a BA in English Literature-Creative Writing, she worked in publishing and on indie film sets around town. Fun fact about her? She’s traveled to 24 countries and picked each destination based on what traditional culinary delights were there! She still dreams about some of the food. Welcome to Incentive Solutions, Shan! Be sure to recommend some yummy lunch-and-learn recipes to us!
Alyse Orr Office Manager Alyse was born in Michigan and has a BFA from Ball State University in graphic design with an emphasis in glass blowing. She blew glass at Cedar Point theme park for three summers. During her three years living in Atlanta, she's gained job experience in retail, catering, even some dog sitting! She has a dog named Eleanor Rigby and a cat named Penny Lane. Welcome to the front desk, Alyse! We're so glad to have you!Noel Stogsdill Participants Services Coordinator Noel grew up in a transcontinental household and quickly developed an internet obsession to keep her in contact with other humans, in spite of her ever-changing address. Married 16 years, she is an aspiring author and surrounded by cats in the best of times. She has 15 years of varying customer service experience and will definitely organize and tidy your house, car or office - whether you want her to or not. Best of luck to you in your new role, Noel, and welcome! 

About Nichole Gunn

Nichole Gunn is the VP of Marketing at Incentive Solutions, an Atlanta-based incentive company that delivers advanced, agile B2B customer loyalty and channel sales incentives programs.