If you’ve been feeling dissatisfied with your incentive program provider, should you try to work it out or say “Sayonara”? Here are the top four signs it’s time to consider breaking things off with your incentive company.
1. The incentive rewards are nothing special.
If your incentive company can’t provide you with an extensive catalog of rewards for your participants to choose from, you’re missing out on a giant advantage. Your rewards catalog needs variety in order to keep all program participants satisfied with their options. If they’re bored or uninterested in what you’re offering, their engagement with the program is sure to see a significant drop.
2. Reporting and measurement tools are lacking.
In this digital age, it’s easier than ever for online incentive programs to collect participant data. If your incentive company isn’t already providing you with this information, that raises some serious red flags. Most importantly, without adequate reports and data, you won’t be able to get accurate ROI measurements.
3. Tech can’t support communication and data demands.
Just like in any relationship, communication is key. As communication technology and standards evolve by the day, you need an incentive company that can keep up with the times when it comes to their program software.
4. Incentive strategy support leaves a lot to be desired.
Your incentive company should be just as invested in the success of your program as you are. If they don’t provide you with a personal account manager to give you customized support and strategy advice—run!