We’re Hiring a Participant Services Coordinator!

by: Luke Kreitner July 12, 2018

Overall Responsibilities

  • Participant Satisfaction: As the first point of contact for incentive program participants, you must provide excellent customer service to ensure the participant values the program to drive loyalty for our clients; estimated at 70% of a Participant Services Coordinator’s daily responsibilities
  • Data Entry: Assists in maintaining participant database by entering and/or approving program-related claim forms resulting in awards for designated participants; estimated at 15% of a Participant Services Coordinator’s daily responsibilities
  • Communication Campaign Support: Contribute to an incentive program’s success by contacting participants according to campaign guidelines to encourage program participation; estimated at 5-10% of a Participant Services Coordinator’s daily responsibilities
  • Internal Support: Work on or assist in other activities to support team/company objectives; estimated at 5-10% of a Participant Services Coordinator’s daily responsibilities

Atlanta Incentive Company Incentive Solutions


  • Experience

o    College-level degree required

o    Experience with incentive or loyalty relationship marketing programs a plus


  • Skills

o    Organized and detail-oriented

o    Able to multi-task, managing multiple projects/priorities

o    Strong skills in: Listening, Written/verbal communications, Problem solving

o    Able to anticipate and take initiative

o    Able to learn quickly in general (new product info, software, different industries, etc.)

o    Able to adapt quickly in a rapidly changing environment

o    Able to communicate effectively with technology, creative and sales/marketing professionals

o    Proficiency in Microsoft Office a must

o    Fluency in other languages a plus


  • Behavior

o    Uncompromising client/customer focus

o    Sense of urgency in approach to customer needs

o    Action-oriented

o    Team player

o    Proactive

o    Attention to detail

o    Accountable

o    Confident

o    Considerate of others


If you are interested in this position, please fill out the application below in its entirety!

Please upload your Resume in PDF format.

Find out what else is going on with us on social:
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About Luke Kreitner

Luke Kreitner is the VP of Sales at Incentive Solutions, an Atlanta-based incentive company that specializes in helping B2B businesses accelerate growth, increase sales, motivate channel partners and retain B2B customers.