Incentive Insider | April 2018

by: Nichole Gunn April 25, 2018

The Best-Quarter-Ever Issue!

How is the first quarter of 2018 already over?! We’ve been so busy and excited about all of our new partnerships, when we stopped to take a breath and crunch the numbers, we realized…this quarter was our best on record! You put your trust in us to motivate your participants and that’s what motivates us to be the best incentive advisor and partner we can be. Here’s to an amazing 2018 for our growing, thriving client family!

Our clients told us how they really feel.

Whenever we’re waiting to get our Client Satisfaction Survey results, it’s like being on Dancing with the Stars, waiting to hear the judge’s scores…ugh, the suspense! The survey lets us know if we’re the incentives advisor our clients can count on, and where we could improve. What did we learn from this year’s survey?

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The Basics
  • Survey response rate was 24.4%.
  • 60% of respondent's roles were in their company's Marketing department.
  • 91% of respondents were incentive program administrators or involved in their program's overall strategy.
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Our Account Team
  • Clients rate their Account Team's knowledge of our incentive platform 4.75 out of 5.
  • Clients rate their Account Manager's ability to provide program recommendations 4.55 out of 5.
  • Clients give their Account Manager's inquiry responsiveness a 4.65 out of 5.
  • Clients give Senior Management's availability for consultation a 4 out of 5.
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Our Incentive Program Platform
  • Clients rate our program website navigability 4.1 out of 5.
  • Clients rate the ease of using our program technology's admin tools 4.4 out of 5.
  • Client rate their reward website's success at conveying intended branding and message of the program 4.1 out of 5.
  • Clients give their reward cards a score of 4.6 out of 5 for staying on par with their marketing initiatives.
  • Clients give the merchandise reward catalog expensiveness a score of 4.2 out of 5.
  • Clients give the reward catalog merchandise quality a score of 4.1 out of 5.
  • Clients score the usefulness of the standard communication plan 3.8 out of 5.
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Our Service
  • Clients rate their overall satisfaction with our company 9 out of 10.
  • Clients rate their likeliness of recommending our company to a friend or colleague 9.1 out of 10.
    A big "thank you" goes out to all the clients who participated in our satisfaction survey! Your feedback is tremendously useful in determining whether we're living up to our promise as your trusted partner, and where we should focus our future efforts to improve.

Check out the hottest incentive travel destinations!

Spring has sprung, meaning it's almost time for us to start embarking on the exciting incentive travel events we coordinate every year. Why do we do it? Because incentive travel is the best way to build loyalty among your top performers and customers, estimated to return $4 for ever invested. Here are a few of the destinations we highly recommend.
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Tahiti & Bora Bora
Pleasant surprises await guests in Bora Bora where luxury meets nature. Enjoy buffet breakfasts mere inches from the ocean, and venture out to the Ecological Center to explore marine wildlife. No matter what kind of travelers tag along, Tahiti has something for everyone. We have connections with the fabulous Le Meridian, so let's talk about taking your VIP performers and customers on an incentive trip!
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Switzerland
Switzerland is an all-year-round destination, perfect for any incentive trip attendee. For the adventurous, visit Interlaken for an action-packed kick-bike or mountain cart ride. Or, experience Montreaux’s famous jazz festival in July. We have the hook-up with a Swiss-based event management agency and we can get you a great group travel deal to one of the most beautiful places on Earth!
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Los Cabos, Mexico
Experience exquisite, five-star accommodations at the all-inclusive, five-star, four-diamond Marquis Los Cabos Resort, the only Leading Hotel of the World in Los Cabos! Relax at the spa, tee off at a golf course, go deep sea fishing, or dance the night away. The choice is up to your group – you just have to get them there. 
Ready to reward and motivate your participants with the experience of a lifetime? Call our Director of Travel Services, Deven Crane, at 678-514-0227.

Try some of our sales incentive wisdom on for size!

Having the best sales quarter of our company's history has us itching to share the success. Check out some of these sales incentive articles from our blog to increase revenue and motivate salespeople!
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Increase Sales with Distributors
Anyone can throw up an online incentive program and hope to increase sales with distributors, but what's important is how you run it and the technology you use to meet and track sales goals.
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Learn more about the add-on modules on our incentive platform specially made to help you boost sales performance!
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How to Measure Sales Performance Without Pulling Your Hair Out
Measuring sales performance doesn’t have to be stressful. Learn more about tools that make it easier to see how sales are coming in, who is bringing in the most, and a lot more!