Incentive Insider Newsletter | January 2018

by: Nichole Gunn February 19, 2018

Welcome to the Year-in-Review Issue!

Whew! This past year was one of the biggest for Incentive Solutions to date. We accomplished so much, and we couldn’t have done it without our wonderful partners in success! In this issue of Incentive Insider, let’s look back at 2017 to see what we’ve achieved.

New Technology in 2017

Interactive Leaderboards The Leaderboard Module updates in 2017 made leaderboards more interactive and personalized! These updates were designed to amp up competitive spirit and motivation on sales teams, making it more satisfying for participants to snag that top spot.
Gamification Renovation We made our Gamification Module even better! New program participants can now play virtual Spin to Win and Scratch Off games when they enroll. This engages them in the program right off the bat, getting the ball rolling with earned reward points!
New Admin Dashboards We totally revamped our incentive program admin dashboards in 2017! The new look includes program overviews of rewards issued and redeemed, participant engagement snapshots, top rewards redeemed and added to wish lists, communication snapshots, as well as promotion summaries, activity and goal tracking! These quick analytics with snazzy visuals help create a better incentive program experience with more easily-digestible data.
Goal Tracker and Wishlist Widgets New Goal Tracker and Wishlist widgets released in 2017 show participants their goal progress and featured items on their reward wishlist. These “eyes on the prize” widgets were designed to keep participant motivation and excitement high.
CRM Integration In response to popular demand, 2017 was the year we rolled out our CRM Integration Module! We work with you to develop a custom integration solution that helps you manage and gather valuable sales and customer data.
Want to know more about any of the above incentive program features? Contact your account manager if you have questions!

Growth in 2017

Since we were founded in 1994, our mission has been to help businesses grow. The best way to do that is to start from within, right? This past year brought with it positive change and growth for us, which means greater growth and success for our client family!
Incentive Professional Certifications We don’t want to just deliver you the best, most advanced and flexible incentive technology. We also want to bring you the best strategies and insights to run those programs! That’s why our entire Account Management, Sales, Business Analyst, and Communications teams became certified IMA Incentive Professionals in 2017! We’re so excited to expand our expertise and continue being the best incentive advisor and partner we can be.
More Successful Redemptions In 2017, we handled 7% more reward redemptions than last year. And that number comes with our steadily-maintained customer satisfaction rating of 97% or higher. This shows that we continue providing top-notch participant support even as we process greater and greater numbers of reward redemptions.

Awards in 2017

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Atlanta’s Best and Brightest of 2017 For the fifth year in a row, we were named one of Atlanta’s Best and Brightest Companies to Work For®! Every year, the National Association for Business Resource selects 101 of Atlanta’s best companies based on “communication, work-life balance, employee education, diversity, recognition, retention and more." We're thrilled to be included among these top Atlanta organizations!
IMA Circle of Excellence Incentive Solutions and Ferguson bring home the award! Together, we successfully created a killer incentive program, earning a Circle of Excellence Award form the Incentive Marketing Association (IMA)!
50 Leading Companies of 2017 We’re honored to be named one of the 50 Leading Companies of 2017 by The Silicon Review magazine. You can find the accompanying interview with our CEO Steve Damerow here to learn more about our company history, philosophies, secrets to our success and a glimpse into our future plans!

Charity Work in 2017

Donations to Children’s Healthcare of Atlanta In his seventh Christmas as a Distinguished Clown, our President Mark Herbert raised money for Children’s Healthcare of Atlanta (CHOA). Mark and fellow distinguished Atlanta business leaders dressed in colorful clown couture to spend time with patients at CHOA and later joined the holiday Children’s Parade. They raised $50,000 for new technological advances, services and facilities to improve healthcare for Atlanta’s children. Thank you to Atlanta’s Distinguished Clowns for all you do each holiday season! Ongoing Hurricane Relief Aid Throughout October and November, we offered a special category in our reward catalog: the Point2ONE Drive. All points donated went to the One America Appeal foundation to provide relief to those affected by Hurricans Irma, Maria and Harvey. Dozens of clients and their program participants donated—too many for us to list here! See this page for a complete list of organizations who participated. Thank you so much to those who donated and helped us raise money for fellow Americans in need! School Supplies for Atlanta’s Children Once again, this year we donated to one of our favorite local charities, Agape Atlanta’s Great Backpack Give-Away! We donated 120 total backpacks to Agape, filled them with school supplies and dropped them off at the Agape community center. We couldn’t have done it without the generous donations we received from our friends and client family. Thank you to all who contributed, and here’s to even more backpacks in 2018!

Get Your Blog Fix

Is Your Competition Beating You with a Better B2B Customer Retention Program? Can’t seem to catch up to the competition? Here are the signs that your B2B customer retention isn’t up to snuff. Read more →
5 Surprising Tips to Increase Channel Partner Engagement We have a few tips that will help you engage your sales channel partners, increasing customer loyalty and retention! Read on →
The Ultimate Guide on How to Motivate Your Sales Team Become a sales motivation master with this guide! Read on →

Elite Performer of the Year: Brad Buttram

No Systems Engineer Is More Rad Than Brad! It was one of the easiest decisions we’ve ever made to give Brad, our Systems Engineer, the honor of 2017’s Elite Performer of the Year! Since he's joined the ISI corporate family, Brad has been tireless and tenacious, always learning how to make our office technology run more smoothly and securely. It takes a lot to stand out in a position like his, since it so frequently consists of putting out fires behind the scenes. But Brad always manages to go above and beyond. “He’s consistent in customer service, productivity, learning new things and taking on new challenges,” says Kelly Held, VP of Technology. “He’s the best person in his position that I’ve ever seen.” Thanks so much for coming to our rescue time and time again, Brad! You’re truly an elite performer and great example of the type of employee we all strive to be!

Star Employee of the Quarter: Daley Webb

Daley Gives 110% Daily!   Daley has been with us as a Graphic Designer for only a year, but in that time she’s grown in leaps and bounds like we’ve never seen! She’s already greatly improved our program demo websites, completed an advanced UX design course, redesigned our ISI website (which is now performing better than it ever has) and is single-handedly training our new designer, Sydney Ling. “When I think of Daley, I think of four things: competence, accountability, fearlessness and our most important company value: learning mode," says Nichole Gunn, Director of Marketing. "She never stops learning, and takes constructive feedback as an opportunity to change her way of thinking and advance herself.” We’re so lucky to have such a fast learner and stellar achiever behind the wheel of our design team. Thank you, Daley, and congratulations on being this quarter’s Star Employee!

About Nichole Gunn

Nichole Gunn is the Director of Marketing and Communications at Incentive Solutions, an Atlanta-based incentive company that delivers advanced, agile B2B customer loyalty and channel sales incentives programs.